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How earn11 Handles Your Personal Information

When you open an account with earn11, you share personal details with us — and we take that seriously. This page explains exactly what we collect, why we collect it, how we store it, and what rights you have over your own data at…

Account data protectionJazzCash & Easypaisa payment privacyYour right to access or delete dataNo data sold to third partiesRaast transaction confidentiality
earn11 How earn11 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

earn11 applies several layers of data protection across your account, your payment records, and your browsing sessions. Here is what that looks like in practice — from cookies to account security to how long we keep your records.

SSL Encryption on All Sessions

Every page you load on earn11, including account login and JazzCash or Easypaisa deposit screens, is served over SSL. Your data moves encrypted between your device and our servers.

Cookie Use and Your Choices

We use session cookies to keep you logged in and functional cookies to remember your last-used payment method. You can clear cookies via your mobile browser settings at any time without losing your account.

Account Data Retention Rules

We hold your account data for as long as your account is active and for the period required by applicable rules in Pakistan. Once the retention window passes, data is deleted or anonymised from our records.

Payment Reference Confidentiality

Raast, JazzCash and Easypaisa transaction references are stored solely for withdrawal verification and dispute resolution. They are not shared with any party outside the payment processing chain.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is handled — or you want to request access, correction, or removal of your personal information — our support team can help. Use any of the contact paths below to raise a privacy request. We aim to acknowledge your message promptly and follow through on verified requests within a reasonable period under applicable rules.

Email Privacy Request Send your data access or deletion request to our support email. Include your registered account number and the specific data you are asking about so we can verify and process it.
Live Chat on Mobile Open the live chat from your account on the earn11 mobile browser. Our Pakistan support team can log your privacy concern and escalate it to the data team directly.
Account Help Ticket Submit a help ticket through the account support section. Select the privacy category, describe your request clearly, and attach any identity verification we ask for to speed up processing.

Frequently Asked Questions About Your Privacy

Real questions from account holders about how earn11 manages personal data, payment records, and your rights under this policy.

We collect your name, contact number, and the payment method you register — JazzCash, Easypaisa, or Raast. We also log device and session data to protect your account from unauthorised access.

Yes. Submit a data access request through the account help ticket system or via support email. Include your registered number so we can verify your identity before sending any records.

We share data only with payment processors like JazzCash and Easypaisa to complete your transactions. We do not sell personal information to advertisers or unrelated companies under any circumstances.

Data is retained for as long as your account is active, plus any additional period required by applicable rules in Pakistan. After that window, records are deleted or anonymised from our systems.

Raise a deletion request through live chat or a support ticket, choosing the privacy category. We will verify your identity first, then confirm what data can be removed and complete the request.

We store only the transaction reference and wallet identifier needed for withdrawal verification. Your full mobile banking PIN is never collected or stored on our platform at any point.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.